SHIPPING, RETURNS, EXCHANGES, and REFUNDS

SHIPPING POLICY:

We ship worldwide! Orders outside of Canada and the US will have shipping calculated upon check-out.

ALL SILK/SOIE orders are shipped from Toronto, Canada, where we are located.

THERE is a $10 FLAT RATE shipping charge on all orders shipping within CANADA and a $20 FLAT RATE shipping charge on all orders shipping to the USA.

IF you are interested in picking up at our TORONTO location, please check-out as usual and we will REFUND the shipping charge once a pick-up time is arranged.

GENERALLY, in-stock items will ship between 1-3 days of receipt of your order.  We will let you know if there will be a delay. 

ALL shipments include insurance for the value of the order, so in the rare case when a shipment is lost or goes missing, you will be covered.

RETURN POLICY:

We want you to be happy with your order.  If your order does not meet your expectation or if it is damaged in transit, please contact us immediately so we can come to a resolution.  Returns for exchange and refunds will only be honoured if we are notified within 7 days of your package being delivered.

All returned merchandise must be clean, unworn, unused and returned to us in the original packaging with all the tags attached.

Customers are responsibe for the return shipping costs for exchanges and refunds.  Refunds will be processed with in 7 days after merchandise is received and inspected.  We will update you along the way.

EXCHANGE AND REFUND POLICY:

If you are not happy with your order, please let us know! If your order does not meet your expectation or if it is damaged in transit, please contact us immediately so we can come to a resolution.  Exchanges and refunds will only be honoured within 7 days of your package being delivered.

ALL returned merchandise must be clean, unworn, unused and returned in the original packaging with all the tags attached.

CUSTOMERS are responsibe for the return shipping costs for all exchanges and returns.  REFUNDS will be processed after merchandise is received and inspected.  We will update you along the way.